FAQs

This is our collection of the most frequently asked questions by our customers. We are working on this section on an ongoing basis. so feel free to browse by regularly.

What is a Fact Sheet?

All information about your IT landscape is organized in LeanIX in so-called Fact Sheets. A specific application, a used technology or a project are examples for a Fact Sheet. Within a Fact Sheet you can keep all information together and see the dependencies within your IT landscape.

What is a Workspace?

A LeanIX workspace is the logical group of Fact Sheets, users and viewers. Usually a company uses exactly one workspace for their EAM activities. But there are use cases, in which more than one workspace is used. For example for different organizational units or subsidiaries it can make sense to have multiple parallel workspaces.

Which browsers are supported?

We are continuously working on providing the best experience to our users. Using the newest technology available on the market sometimes requires to drop support for some older browser versions. The following browsers are currently fully supported:

  • Last two versions of Firefox
  • Last two versions of Google Chrome
  • Last two versions of Safari/iOS
  • Last two versions of Microsoft Edge
  • Internet Explorer 11 Until June 30th, 2021, please refer to the Discontinued support announcement

How can I see the current version?

The current version is displayed in the "About LeanIX" menu (see below).

How can I help to improve the documentation?

We are delighted to receive any feedback concerning this documentation as we strive to make your work easier. readme.io is a great tool for you to give feedback directly at the right place. Every page has a small button "Suggest Edits" on the top right.

It asks you to create an account so that we can identify the source of the suggestion. After you logged in, you get an in-page editor which allows you to make your annotations and corrections. Once you submitted, we will work through your ideas and provide feedback quickly.

Learn more about readme.io's edit suggestion here: https://readme.readme.io/v2.0/docs/suggested-edits. The markdown language is documented here: https://readme.readme.io/v2.0/docs/markdown-options.

What personal data is stored in LeanIX?

We have to balance our service between the minimum number of personal data and maximum support. Therefore we only store your first name, last name, E-Mail address, encrypted password, the time of your last online request in LeanIX, your registration status, used browser, whom you invited to a workspace and all changes you made in LeanIX.

Implemented Security Measures in LeanIX

Here is a list of the major measures we have implemented: 256-Bit SSL encryption, extended validation from well-known Verisign, an ISO27001 certified service provider, daily database back-up, database encryption of certain fields like e-Mail address and extended password hashing.
LeanIX got furthermore certified from German TÜV in 2015, indicating that data privacy and IT security measures are state of the art, particularly according to ISO/IEC 27000.
If you have any worries about security please contact us ([email protected]).

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Information:

The FAQs are subject to constant development. So just stop by from time to time to get answers to your most common questions.


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