LeanIX provides features based on machine learning powering your workspace with advanced insights and assistance based on data from outside your workspaces. To make this available, LeanIX needs to consider and compare anonymized and aggregated data of multiple workspaces.
Advanced features are:
In Enterprise Architecture Management (APM, TRM and BTM):
- Benchmarks, e.g., Smart Indicators
- KPI Calculations based on Workspace Data (in progress)
- Semantic Search, e.g. in Portals (in progress) or Lifecycle Catalog linking
- Recommendations / Chatbots (coming)
In Value Stream Management
- Semantic Search, e.g., in Portals (in progress) or Lifecycle Catalog linking
In SaaS Management Platform
- AI-based algorithms to detect SaaS Vendors and their systems out of connected systems
For a workspace to become eligible for the advanced features, customers are required to opt-in to the usage of the workspace’s data for both legal and transparency reasons.
Admin users can check the opt-in status of their workspace in "Administration > Add-Ons > Data Usage". It can be in either one of three stages:
- Features inactive
"Features inactive" means that we don't have a contractual opt-in for the account that the workspace belongs to. Admin users can trigger the opt-in process on the same page by clicking on "Start opt-in process". Users are prompted for a contact to send the contract amendment. Our legal team will then check the customer contract and prepare the required amendment in DocuSign.
Until we have received the signed amendment, the state of data usage opt-in stays in the state "Pending".
If LeanIX received an opt-in from you (most customers provided that with their initial contract), then the state is "Active", and you are all set to benefit from the advanced features.
Q: Why is the amendment to the contract necessary?
A: Even though for many of the advanced features an opt-in would not strictly be necessary, we want to be transparent to our customers and allow our customers full control of their data.
Q: How do you use my data?
A: We calculate a numerical representation from Fact Sheet data. This may be a vector representation of Fact Sheet information (name, functional fit, relations, etc.) or a statistical aggregation of existing numerical values (completion rate, technical fit, etc.). Then we use these numerical representations from all participating workspaces to create models. We can not identify individual workspaces from the numerical representations and the derived models - irrespective of how we use Data Usage.
Q: Do you use my data to deliver advanced features if I don't opt-in?
A: No, we don't.
Q: Is the opt-in provided for a workspace or for all workspaces of an account?
A: The opt-in is provided per account - data is being used from all live workspaces to deliver advanced features. Even though sandbox and demo workspaces do not contribute to the advanced features, they can still make use of them.
From August 1, 2022, if you require sandbox workspaces as an add-on, you can request it to your dedicated Customer Success Manager. Sandbox workspaces are available as a paid feature for new contracts.
Q: If I opt-in, will my workspace's data be visible to other customers?
A: No other customers will ever have access to your workspace's individual data. Data that is derived from your workspace data will be processed in statistical models, however. We take extra precautions to ensure any aggregation or processing happens on at least 10 different customer accounts, so a deduction to a specific workspace is not possible.
Q: Are you processing PII in the data usage?
A: All data from your workspace is anonymized and PII is never processed.
Q: I am using Smart Indicators and have opted-in to those in the "Administration > Settings" area. Does this suffice as an opt-in?
A: Unfortunately, for legal reasons, we have to get a contract amendment in place in order to continue to use the data in an intended way. We will inform customers without amendment that are using Smart Indicators within the workspace about the change. If a customer did not opt-in by the end of the grace period (October 31st, 2021), the Smart Indicators will stop being calculated for the workspace and the workspace will not get any new benchmarks.
Updated 7 months ago